Privacy Notice

Pursuant to articles 15 and 16 of the Federal Law for the Protection of Personal Information of Private Citizens we wish to inform you that Operadora Xuna, S.A. de C.V. with address in Av. Nader Mz 1, Lt 28 Cancun, Quintana Roo, 77500, Mexico, is responsible for collecting your personal data as well as their protection and the use made of the same.

For each of these sites, the information requested is different, and it is stored in separate databases.

In Operadora Xuna, SA de CV, one of our priorities is to respect the privacy of our users and maintain secure the information and personal data we gathered.


Cookies are small pieces of information that are sent by the Web site to your browser, are stored in the hard drive of your computer and are used to determine your preferences when you connect to the services of our sites, as well as to track certain behaviors or activities carried out by you within our sites.

In some sections of our site we require that the client has enabled cookies since some of the functionalities require these to work. Cookies allow us to: a) recognize you at the time of entering our sites and offer you a personalized experience, b) know the personal configuration of the site specified by you, for example, cookies allow us to detect the bandwidth you selected when entering the home page of our sites, in such a way that we know what type of information is advisable to download, c) calculate the size of our audience and measure some parameters of traffic, because each browser that has access to our sites acquires a cookie which is used to determine the frequency of use and the sections of the sites visited, thus reflecting your habits and preferences, information that is useful to improve the content, headlines and promotions for users.

Cookies also help us to track some activities, for example, in some of the surveys that we launch on line we may use cookies to detect if the user has already filled the survey and avoid deploying it again, in case he already did it. However, cookies allow you to take advantage of the most beneficial features that we offer you, so we recommend you to leave them enabled.

Cookies will not be used to identify users, with the exception of such cases investigated for possible fraudulent activities.


The personal information gathered will only be used for the following purposes: to provide and/or hire the services and products related to the friendly interaction of human beings and dolphins requested through our electronic sites, our call center or our ticket offices.

Such information will be used to notify you in the future about new services or products related to those already contracted or purchased; to inform you about changes in the same; develop studies or programs that are needed to determine consumption habits; conduct regular assessments of our products and services in order to improve the quality of the same; to assess the quality of the service we provide, and in general, to comply with our obligations to you.

It is important to point out that Operadora Xuna, SA de CV, does not sell or share information of its customers to any other public or private entity. We believe that the information obtained from you is only in our interest and to offer you our products and services with the best possible quality.


As part of our communications and marketing efforts it is possible that we will be sending you information about promotions, offers and services via e-mail. Only Operadora Xuna, S.A. de C.V. has access to the information obtained. This type of advertisement is performed through advertisements and promotional email messages which will only be sent to you and to those contacts registered for this purpose; you will be able to change this indication at any time. The e-mails sent may occasionally include offers from third parties that are our business partners.

In the case of the use of cookies, the button “help” located in the toolbar of most browsers will tell you how to avoid accepting new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.


Any sensitive personal data are classified in the Federal Law for the Protection of Personal Information of Private Citizens in Section VI of Article 3rd. The security and confidentiality of the data that users provide when contracting a service or purchasing a product online shall be protected by a secure browser under the protocol Secure Socket Layer (SSL), so the data will be sent encrypted to ensure their protection. To verify that you are in a protected environment make sure that there is an S in the navigation bar. Example: httpS://.

However, and despite the fact that tools are safer every day, the protection of data sent over the Internet cannot be guaranteed 100%; so, once received, we will do everything possible to safeguard the information.


For the purposes mentioned above, we require obtaining any of the following personal data, such as: full name, sex, fix and/or mobile telephone, email address, postal address, Tax I.D. (for billing purposes, whenever it applies), credit cards information and autographic signature (in banking vouchers, whenever it applies).


Pursuant to article 9th. of the Law, in the case of sensitive personal data Operadora Xuna S.A. de C.V. will be required to obtain the prior written consent of the holder through his autographic signature, electronic signature or any authentication mechanism established for this effect. Operadora Xuna S.A. de C.V. does not request sensitive personal data.


Operadora Xuna, S.A. de C.V. only performs information transfers with the web hosting companies with which it has an existing legal relationship in order to maintain, update and manage their websites through which it informs its partners, contracting parties and users about activities, promotions, events, studies, Trust Marks and industry initiatives.


It is important to inform that you have the right to the Access, Rectification and Cancellation of your personal data, and to Object to the treatment of the same or to withdraw the consent given to us for this purpose.

To that end, it is necessary to send the request pursuant to the terms set forth by the Law in Article 29 to the attention of Lic. Alfonso Fernandez Gallaga, responsible of our Department of Personal Data Protection located in Av. Nader Mz 1, Lt 28 Cancun Quintana Roo 77500 Mexico, or call the telephone number (998)8981900 ext 106 or send an e-mail to, which we will request to confirm by phone in order to guarantee its correct reception.

In case you do not wish to receive promotional email messages from our part, you can send us your request to the electronic address:


Operadora Xuna S.A. de C.V. reserves the right to perform at any time changes or updates to this privacy notice, to meet new legislation or jurisprudence, internal policies, new requirements for the provision or offer of our services or products and practices of the market. These changes will be available to the public through the following means: (i) notices visible in our establishments or customer contact centers; (ii) leaflets or brochures available in our establishments or customer contact centers; (iii) in our Web page [ or in the privacy notice section]; (iv) or we will send them to the last e-mail that you provided us.


This statement of Confidentiality/Privacy is subject to the terms and conditions described above, which in itself constitutes a legal agreement between the user and Operadora Xuna, S.A. de C.V. If the user uses the services in any of the sites of Operadora Xuna, S.A. de C.V., it shall mean that you have read, understood and agreed on the terms set out above. If you do not agree with them, the user shall not provide any personal information, or use the services of the sites of Operadora Xuna, S.A. de C.V.

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